MelodyShare Support
Find an answer. Get back to the music.
Your music
My music isn’t showing up.
Check Settings → Privacy & Security → Media & Apple Music and allow MelodyShare access. Open Apple Music to confirm your library is available and you are using the expected Apple Account, then return to MelodyShare and retry.
Why is some artwork missing?
Check your connection and open the album in Apple Music to see whether its artwork is available. Reopen MelodyShare. If it continues, send us the song or album name and your app version.
Why do my counts differ from other apps?
The app uses the library data Apple makes available on your device. That data may not include every play or match the reporting period and counts shown by another music service.
Do I need an Apple Music subscription?
You need to allow access to your music library. Some catalog searches, personalized recommendations, and playback features also depend on an active Apple Music subscription and availability in your region.
Receipts and mixtapes
How do I make a receipt?
On Home, tap Print Your Receipt. In the editor, choose songs, albums, or artists, your listening range, line count, and paper. Tap Share Receipt to save or send the image.
Can I choose the songs myself?
Yes. Open Custom, search Apple Music or pick from your recent listening, then arrange the tracks and add a title. Tap Print Receipt when the mix is ready.
How do I choose a default paper?
On Themes, long-press a paper and choose the default action, or open its visible options menu. You can still choose a different paper for each receipt in the editor.
Where can I share the image?
Use the iOS share sheet to save the image or send it to an installed app that accepts images. MelodyShare never posts a receipt automatically.
Purchases and subscriptions
What does Plus include?
In the native 2.0 app, Plus unlocks all 19 papers and up to 25 lines per receipt or custom mixtape. Classic and Midnight, up to 10 lines, and browsing For You are free. Compare plans.
I paid, but Plus isn’t appearing.
Use Restore Purchases in Profile or on the MelodyShare+ screen, with the Apple Account that made the purchase. If it still isn’t available, email support with the plan name and app version.
How do I cancel or change my subscription?
Open Settings → your name → Subscriptions → MelodyShare, or open Apple’s subscription management. Disconnecting Apple Music or deleting the app does not cancel the subscription.
How do I request a refund?
Apple handles App Store payments and refunds. Submit a request through Apple’s Report a Problem service.
Access and privacy
Do I need a MelodyShare account?
The native 2.0 app does not require a separate MelodyShare account. Music authorization and purchases use Apple’s services.
How do I disconnect Apple Music?
In the native app, open Profile → Disconnect Apple Music to clear the loaded listening data and cached artwork. To revoke permission too, use iOS Settings → Privacy & Security → Media & Apple Music.
Where does my listening history go?
In the native 2.0 app, listening history and artwork caches stay on your iPhone. Apple handles music service requests, and a sharing destination receives an image only when you choose it. Our privacy policy also explains differences in earlier app versions.
Still need a hand?
Here’s where to reach us.
These instructions describe the native MelodyShare 2.0 app. If your screen differs, include your installed version when contacting support.